Usage And Reconciliation helps partners track active service consumption and match it to orders, wallet movement, invoices, and support cases.
Use usage data to answer customer questions, monitor data remaining, review service status, and reconcile billing activity.
Usage Visibility
Usage records include package ID, service identifier, total data, used data, remaining data, usage percentage, usage status, and observed time.
Usage status can be not started, active, threshold, exhausted, expired, or unknown.
Reporting Timing
Usage reporting can trail live device activity.
Reporting timing depends on local network reporting, roaming partner timing, device activity, and service state. Treat usage as the latest available report, not a guaranteed live meter.
Show the reporting timestamp when it matters to the customer or support team.
Reconciliation
Reconciliation matches partner order ID, Onyx order ID, package ID, catalogue version, order status, usage state, wallet reserve, wallet capture, release, credit, refund, invoice period, and support case when one exists.
Keep enough records to explain customer charges, service state, support outcomes, and billing changes.
Billing Support
Billing support uses order records, ledger entries, invoice records, support cases, activation state, usage state, and refund or credit state.
Do not send private payment details through ordinary support channels.
Usage Disputes
If a customer disputes usage, compare the order state, activation state, usage report timing, device usage settings, service status, and current package allowance.
Escalate only when the available records do not explain the issue.