Partner Connectivity lets approved partners add mobile connectivity to their own products.
Onyx manages the connectivity layer. Partners manage the customer experience around it. Availability depends on partner approval, market support, product readiness, and the partner agreement.
What Partners Can Offer
Approved partners can prepare experiences for:
- plan catalogue display
- package selection
- connectivity order creation
- activation guidance
- usage visibility
- service state checks
- support and recovery workflows
Partner Connectivity starts with data service.
Number service, voice, SMS, and other communication features require separate approval and production readiness.
What Onyx Manages
Onyx can manage:
- catalogue construction
- package availability
- service provisioning
- activation state
- usage visibility
- market eligibility
- support escalation paths
- operational policy
Onyx controls the parts that depend on the Onyx account, network access, service state, and compliance posture.
What Partners Manage
Partners can manage:
- customer acquisition
- app experience
- retail checkout where approved
- customer communication
- front-line support
- support evidence collection
- partner-side refunds or credits where applicable
Partners should show only approved packages and current availability.
Availability
Partner Connectivity can vary by:
- market
- coverage area
- package type
- account eligibility
- partner approval
- compliance requirements
- provider availability
If a package is unavailable, the partner experience should show that state before checkout.
Preview Boundary
Partner Connectivity is documented for approved partner preparation.
Production use requires Onyx approval, tested provisioning, support readiness, and confirmed market availability.