Your Onyx account is the access point for mobile service, Onyx ID, support, and connected features. Use the sign-in method attached to your account, then continue into the flow you started. If Onyx ID needs attention, complete that step first so the rest of the account stays connected.
Key Takeaways
Your account keeps service, identity, support, and connected features under the same relationship.
Onyx supports email magic-link sign-in and wallet sign-in.
Use the newest magic link when you request more than one.
Onyx ID setup can appear before plan setup, support, or account features.
Support should never ask for secret wallet material, one-time codes, or full card details.
Account Access
Onyx supports email magic-link sign-in and wallet sign-in.
Wallet sign-in connects account access to wallet identity. Email remains an account access and recovery path.
Do not share private keys, seed phrases, recovery phrases, one-time codes, full card details, signing approvals, or wallet backup material.
Create Or Return To Your Account
Open the Onyx sign-in screen.
Choose email or wallet sign-in.
Use the newest magic link if you sign in with email.
Complete any Onyx ID setup the app shows.
Continue to Build Your Plan.
What Happens After Sign-In
Onyx may return you to the flow that sent you to sign-in. That can include Build Your Plan, the app account surface, support, or Onyx ID setup.
Onyx ID connects your profile, permissions, trust state, sessions, and recovery posture. If the app asks for Onyx ID setup, finish that step before moving deeper into the account.
Access Continuity Check
Use the newest magic link when you request more than one.
Use Sign in again when a session ends while you move through the app.
Complete the wallet signature when you choose wallet sign-in. If the prompt closes before signing, start wallet sign-in again.
Use the account recovery flow when access still needs review after a fresh link or a completed wallet signature.
When To Use Account Help
Use account help if sign-in fails after a fresh magic link, Onyx does not return you to the right flow, or the same account-access issue repeats.
Keep the useful context ready: the email address used for sign-in, the approximate time of the issue, the device or browser, and the screen where access stopped.
Do not include secret wallet material, one-time codes, or full card details.
Related Guides
Step 1
Open the Onyx sign-in screen
Start from the sign-in screen. If another Onyx flow sent you there, Onyx can return you to that flow after sign-in.
Step 2
Choose email or wallet sign-in
Use the account access method that matches how you want to return to Onyx.
Step 3
Use the newest magic link
If you requested more than one link, use the newest one. Older links may expire.
Step 4
Complete any Onyx ID setup
Onyx may ask for Onyx ID setup before it opens the rest of the account.
Step 5
Continue to Build Your Plan
After account access works, move to coverage, data, and number selection.
Frequently asked questions
Do I need an Onyx account before choosing a plan?
Yes. Your Onyx account keeps your plan, service state, help path, and connected features attached to the same identity. Create or access the account first, then continue to Build Your Plan.
Can I sign in to Onyx with email?
Yes. Onyx supports email magic-link sign-in. If you request more than one link, use the newest one.
Can I sign in to Onyx with a wallet?
Yes. Wallet sign-in connects wallet identity to account access. If a wallet prompt closes before signing, start wallet sign-in again or use the account recovery path.
What should I do if my magic link expires?
Request a new magic link from the Onyx sign-in screen. Use the newest email you receive, because older links may stop working after a fresh request.
Why did Onyx ask me to set up Onyx ID after sign-in?
Onyx ID connects your profile, permissions, trust state, sessions, and recovery posture. If the app asks you to set it up, complete that step before moving deeper into the account.
What should Onyx support never ask me for?
Support should never ask for private keys, seed phrases, recovery phrases, one-time codes, full card details, signing approvals, or wallet backup material. Keep that information private.
Ready for the next step?
After account access works, choose the Onyx mobile plan that fits your coverage, data, and number needs.